Learn about the crucial relationships behind successful business succession! Local Main Street program staff and volunteers play a key role in general community relationship-building that can ultimately result in the ability to match buyers to sellers. Relationships that Main Street business owners have with their employees and customers, and relationships that local Main Street programs encourage, can result in a loyal employee or customer becoming buyer of the business. And a Main Street program's experience with business succession places relationships first and then, in the best cases, follows or complements those relationships with business succession training and technical assistance.